Customer relationship management involves collecting relevant data about a business’s customer interactions in one place to help managers understand their clients and improve customer satisfaction.

Once you find the ideal customer relationship management (CRM) tool, training is essential. In fact, the way you train your team to use the platform can make or break your experience. By being patient ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Certification programs for administrators and developers go back to the days when the mainframe was young, so it’s not surprising to see these courses and tests showing up for CRM systems now. It’s a ...

Offered through VUE testing centers, the new certifications include examinations for specialists in both design and implementation of multimedia contact centers, proactive contact solutions and ...

Successful CRM implementations are not quick, easy or cheap. This is the reason they are also not common. Failure to dedicate adequate resources – including time, money and people – is one of the most ...

Trust is a vital part of any relationship and at Microsoft it’s an essential component in our interaction with our partners and our customers. Public and private sector organisations and individuals ...

NEW YORK, Dec. 11, 2024 /PRNewswire/ -- MoversTech CRM, a leading provider of customer relationship management solutions for the moving industry, has officially achieved CASA Tier 2 certification.