As businesses continue to make use of public cloud services, they need to develop a model for how the cloud fits into their processes and workflows. I am fortunate to lead a technology division for an ...

Chief information officers often talk about their "IT operating model." This overly complex term describes the core activities needed to run an IT organization. IT does not exist in a vacuum. It ...

Last month I discussed the importance of the operating model on the ability to respond to the changes media business is facing. But what are the imperatives in shaping the operating model of the ...

Understanding the distinct roles of product, platform, and services teams is key to unlocking the full potential of a product operating model. At first glance, the shift toward product thinking may ...

The trust gap widens as artificial intelligence (AI) goes mainstream, according to research from Salesforce. Brands are turning to generative AI to boost efficiency while improving customer engagement ...

Forbes contributors publish independent expert analyses and insights. I write about the secrets of startups and entrepreneurs. This article is more than 10 years old. Is your business on a collision ...

AI is everywhere and nowhere at the same time. Every week brings another headline about breakthroughs, pilots, or fears of being left behind. For CIOs, the harder question isn’t what AI can do but ...