A massive data breach has exposed over 10 million conversations from an AI-powered call center platform in the Middle East. According to cybersecurity firm Resecurity, the breach involved unauthorized ...
Generative AI tools that soften accents in call centers may improve customer experience. But what are the long-term implications? Sanas has introduced new tools that use generative AI to soften ...
Learn exactly how automatic speech recognition allows call centers to take advantage of voice data and better serve customers. Automatic speech recognition (ASR) technology has gotten a lot better in ...
Results that may be inaccessible to you are currently showing.
Hide inaccessible results
Feedback