Chewy, Navy Federal Credit Union and Aldi lead a group of 750 companies recognized for delivering the best customer service in America, according to a study by USA TODAY and its research partner Plant ...

One task, many teams. A single customer journey often spans multiple departments, exposing weak links across channels. Friction by design. Some customer struggles are intentional and necessary, but ...

Customer service is a critical component of any successful business. It can make or break a customer’s experience, ultimately impacting the company’s bottom line. What can a business that is ...

Businesses can transform satisfied customers into passionate brand advocates by consistently exceeding expectations through a ...

Customer service friction is felt by customers and businesses. Here's how to reduce friction for everyone concerned. “I’d really like to work harder to get the same end results,” said no one ever. We ...

EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its ...

Customer service refers to the range of information, support and service offered to clients before, during or after making actual purchase of a goods or service. Interestingly, customers are not ...

If someone were to ask me how important is customer service in today’s digital day and age, I’d argue it’s more important than ever. And I’m not going on a limb when I say that—83% of consumers agree ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...

Each year, the intrepid 600,000-strong workforce at the United States Postal Services braves dangerous weather and unfriendly canines to deliver some 155 billion pieces of mail to its customers. Given ...

Aurora Mobile Limited (NASDAQ: JG) ('Aurora Mobile” or the 'Company”), a leading provider of customer engagement and ...