PHILADELPHIA--(BUSINESS WIRE)--Comcast and Connect Direct, a subsidiary of Communication Service for the Deaf (CSD), today launched customer service support via American Sign Language (ASL) for ...

United Airlines passengers can now get contact-free help at certain airports. On Tuesday, the airline announced that it has launched “Agent on Demand,” a virtual customer service program that’s ...

DENVER — Denver Police and Denver 911 have launched a new customer service program that will make it easier for people to get updates when they call 911. After calling or using Text 911 for police ...

Dennis L. Rubin takes a look at the future of fire department customer service programs. By all indications, fire department-based "customer service" programs are on the rise across the nation. It ...

Sunovion Pharmaceuticals Inc. (Sunovion) announced today that the Company’s support services program, Sunovion Answers, has become a J.D. Power 2019 Certified Customer Service Program SM. Sunovion ...

I would rather talk to a person than an automated customer service call. I strongly dislike the menu option recording that says, “press 1 if …, press 2 if …, press 3 if … “ Almost 4 out of 5 customers ...

FORT SMITH -- The city Utility Department's customer service program received a boost on Tuesday to continue helping residents. City directors unanimously approved hiring seven full-time employees for ...

Dealers Auto Auction of the Southwest announced a new tool to give auction employees specific bilingual skills. The enhancement to the auction’s 360 Customer Service Program is called “Somos El ...

MINNEAPOLIS--(BUSINESS WIRE)--For the fifth year in a row, Ameriprise Financial (NYSE: AMP) has received a J.D. Power certification for delivering an “outstanding customer service experience” to its ...

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...