Every time Chris publishes a story, you’ll get an alert straight to your inbox! Enter your email By clicking “Sign up”, you agree to receive emails from ...
What's the fate for customer service and support agents, particularly? One analyst firm says, "Yes, generative AI will replace customer support agents." Gartner released a prediction this week that ...
In the dynamic realm of customer service, where technological innovation surges forward with unrelenting speed, businesses find themselves at the cusp of a profound transformation in AI customer ...
Agentic AI is poised to take on a much more central role in the IT industry, according to a new report from Cisco. The report, titled "The Race to an Agentic Future: How Agentic AI Will Transform ...
The West Africa Association of Customer Service Professionals (WAACSP) has launched the support aspect of its mandate called “WAACSP for Business (W4B)” to improve service quality and delivery. In a ...
In our global, digital world, there are people working and shopping online and surfing the Web for information 24/7. This often means that customers are seeking to contact or obtain help from a ...
One red-hot category in the generative AI space is customer support, which isn’t surprising, really, when you consider the tech’s potential to cut contact center costs while increasing scale. Critics ...
In today’s market, customers expect to be able to make a purchase or contact a business with questions or concerns around the clock. Even if a business operates one or more physical locations that are ...
DENVER, CO, UNITED STATES, November 3, 2025 /EINPresswire.com/ -- Journey.ai, Inc. (“Journey”), a security-first CX company, today announced it has been named as ...
Some results have been hidden because they may be inaccessible to you
Show inaccessible results
Feedback