This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

Roger Baker, chief information officer at the Veterans Affairs Department, recently appointed three advocates to ensure the 300,000 VA employees he views as valued customers of the CIO's office ...

The Social Security Administration says it has cut the time it takes to answer calls and reduced a backlog of disability claims as part of its “efforts to improve customer service while handling ...

WASHINGTON — The Social Security Administration’s new chief is promising to overhaul the agency’s system of clawing back billions of dollars it claims were wrongly sent to beneficiaries, saying it ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

Despite being uprooted by the COVID-19 pandemic, the Social Security Administration saw broadly favorable reports of customer satisfaction regarding its telephone service, even with employees ...

A federal grand jury has indicted a local man accused of threatening to kill Social Security Administration workers and their ...

The other day I called the Social Security Administration’s 1-800 phone number for assistance and I was on hold for 90 minutes (“A list of the Social Security offices across the US expected to close ...

Security Bank Corp. announced a strategic partnership with WIZ.AI, a regional leader in AI-powered voice automation, to ...

TROY, Mich.: 1 Nov. 2023 — Overall customer satisfaction with home security systems rests high at 865 (on a 1,000-point scale), according to the J.D. Power 2023 U.S. Home Security Satisfaction Study, ...