Businesses of every type need to train employees in customer service. General customer service training topics, such as conflict resolution, communication and handling difficult customers are useful ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

A company in Japan has turned to artificial intelligence (AI) technology to train staff how to deal with demanding customers. The move is aimed at boosting the adaptability of staff and enhancing ...

Today more than ever, excellent customer service is needed to retain customers. People are tired of spending hours on the phone with rude service people only to find their problems unresolved.

The cost of finding new customers far exceeds the cost of keeping established ones. The same holds true for employees. While retention practices are often equated with bloated salaries and costly ...

A 25 year veteran of customer service at brands like Apple, EA, and Samsung, Michael Lawder is ASAPP’s Chief Experience Officer. The “Great Resignation” is wreaking havoc on the labor market. Many say ...

Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Technology offers rookie customer service staff chance to hone their pacification skills on non-humans before being posted to ...