Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

The goal to please all customers is noble. The reality is, there are times when there are ones who just won't be pleased. As a leader, I used to find myself saying common terms to staff like, "We want ...

Now that Americans are shopping in person again, it seems we’re seeing a lot of videos on social media showing customers lashing out at workers and insulting them over wearing masks or slow service.

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

Opinions expressed by Entrepreneur contributors are their own. Providing exceptional customer service can be tricky. The easiest way to deal with difficult customer inquiries is to keep the customer ...

When you work as a cashier, you get to interact with hundreds of people each day, and many of them are…let’s just say interesting. When this cashier helped to check out a customer who wasn’t very ...