Most of us learned the Golden Rule as children: “Do unto others as you would have done unto you.” This timeless principle serves as an excellent foundation for customer service. When we apply it to ...

Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

While difficult customers may make up only a small portion of your clientele, that minority can take up an inordinate amount of your time. They can place stress on you and your employees and interfere ...