Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

A 71-year-old disabled veteran was struck and killed by a vehicle in Oak Park early Saturday morning on West Nine Mile Road near Harding Street. Read full article: Morning 4: Big Sean gives back to ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Hartford (Conn.) HealthCare has launched its Epic help desk, staffed with expertise from Stoltenberg Consulting. Stoltenberg offers an Epic Help Desk solution, providing tiered support for clients in ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s still the information technology (IT) dark ages despite portal, help desk toll-free ...

Crafting a standout help desk resume is crucial for landing a rewarding position in the IT support field. Whether you’re an experienced professional or just starting your career, having ...

REDSTONE ARSENAL, Ala. - The U.S. Army Security Assistance Command's G-8 (Resource Management) finance division designed, crafted and implemented a unique Foreign Military Sales specific web-based ...

A s the engagement leader on security assessment projects for our clients, I frequently run into what I call the “IT Myopathy Syndrome.” Quite a few well-meaning and high-placed individuals worry ...

For years, the Tennessee Valley Authority help desk was an IT career graveyard — and customers suffered for it. Only about half of user problems were resolved in the first call, well below the ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...