AI is helping UnitedHealthcare make healthcare navigation more personal, giving members clearer guidance while keeping human ...

True intelligence isn't defined by stacking on more features. It comes from understanding real needs and responding proactively. Ottocast's latest product advancements center on three core ...

In 1999 Joseph Pine II wrote the book, The Experience Economy, which explained the transfer from customer service to customer experience. Since then practically most enterprises have embraced what is ...

Every day, we see how technology is changing our lives in a myriad of ways, and it’s also transforming education at a rapid pace. Wednesday at Millennium 6-12 Academy, we watched a teacher using ...

Healthcare organizations face a dual imperative: deliver compassionate care while modernizing operations to improve patient experience and prove measurable value. Across the industry, leaders are ...

Over the past ten years, the labor market has undergone a significant transformation. Conventional recruitment techniques have become a data-driven decision-making process powered by technology and ...

There’s a powerful and unexpected frontier where artificial intelligence is making a critical impact, and it’s not a place you might expect. While we’re familiar with AI’s use in everything from ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Cutting-edge technologies and social media have sparked a profound industry transformation, ...

For decades, healthcare software has followed a predictable model. Clinicians navigate through linear workflows, clicking through screens, filling out forms and documenting patient encounters in ...

In an era where efficient communication is paramount, CivicReach is stepping up to redefine how government agencies engage with their residents. Based in Raleigh, the company specializes in ...

For billions of people, being a sports fan is about community and identity. Some consider it to be what defines them. It is why they cheer for their teams or wear their jerseys. And it is a lifelong ...