IT Process Institute CEO Scott Allridge has cybersecurity advice for healthcare executives: Consider ITIL, the framework formerly known as the Information Technology Infrastructure Library. “Following ...

Industry watchers and IT managers say implementing the best practices laid out in ITIL can streamline IT operations and reduce costs, lower risk, and ensure that enterprisewide security policies are ...

After the IT department at Raymond James Financial Inc. implemented best practices from the IT Infrastructure Library (ITIL), the number of calls to the company’s help desk dropped as much as 25% ...

The Information Technology Infrastructure Library (ITIL) is coming to America; early adopters say it's a friendly invasion with security benefits Until a few months back, the acronym ITIL didn’t ...

The Information Technology Infrastructure Library Volume 3 is a growing body of knowledge; the library strengthens and extends the body of knowledge to cover new challenges and opportunities ...

Use ITIL capacity management processes to eliminate waste and overbuying, reduce both equipment and staffing costs, drive more value from existing investments and consistently provide the right ...

Catch up on the latest tech innovations that are changing the world, including IoT, 5G, the latest about phones, security, smart cities, AI, robotics, and more.

Get five technology executives in a room to discuss technology trends and you’ll get a healthy dose of reality, sans vendor hyperbole. In the first 2006 meeting of the Network World Advisory Board ...