The banking industry is doing a good job OF promoting Web-based approaches to customer service. The industry understands it makes economic sense to drive customers to use online customer support tools ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced new conversational bot technology dubbed “Virtual Agent,” designed to improve customer and employee experiences by getting ...

With children constrained in their homes while their parents are working somewhere else, most families communicate only through video chatting. However, with different online games and videos to keep ...

IMVU has been fairly quiet about its success in virtual chat rooms, where people can create their own dressed-up 3-D characters and socialize in graphically beautiful settings. But today it’s starting ...

A dramatic shift in how consumers interact with brands is underway. While this felt like a minor development at first, we’ll all look back and recognize a key turning point. Over the next five years, ...

TinyChat, the simple, free web-based chat room we wrote about here, is now adding video conferencing and screen sharing to its list of features. Once you create a chat room on TinyChat’s site, ...

If you would like a little assistance from artificial intelligence (AI) you might be interested in a new tutorial created by AssemblyAI. Which shows how you can build an interactive AI chatbot ...

VR Chat, the virtual reality social application, has been used to deliver one of the first university lectures through virtual reality. We talk to developer Jesse Joudrey about the project. Despite my ...