Chivalry — etiquette, civility — is often said to be dead: Vice President Dick Cheney hurls an expletive at a U.S. senator; Teresa Heinz Kerry tells a reporter to “shove it”; public-address announcers ...

Introductions—we all have to make them. The worst introductions are bumbling at best, while the best ones are the beginnings of beautiful friendships. We’re aiming for the latter. Proper introduction ...

As you move deeper into the role of owner-manager, you realize that the relationships you maintain with your managers and staff can positively or negatively impact your success. Spending time to ...

A proper business introduction erases awkwardness and confusion among mixed groups of people. It sets the stage for all parties to acknowledge each other with respect and makes communication easier.

We've all been there. Someone hands you a glass of water at a toast and you freeze, unsure whether to raise it. Or maybe ...

Most people, when they see something on TV that bugs them, mumble something to themselves or the person next to them and then move on. Maybe if the issue is truly egregious, they fire off a tweet or a ...

Just like traditional mail, there are a few rules to sending email messages to others that help separate the "real" mail from the junk. Adhering to these basics can ensure people always click the open ...

Everyone wants to sound intelligent. The tongue-tying predicament that seems to worry people most about networking is, “I won’t know what to say.” Here are the most important words in networking, that ...