In a hybrid IT world, we cannot ignore either the foundation that got us to this point or the future that will only exist if we can keep pace with competitors As hybrid IT has crept its way into the ...

David Farris, IT manager at the U.S. Department of Agriculture’s Animal Plant Health Inspection Service, has been working for five years to change some of the processes within his 300-employee ...

Every network operations center needs to implement standards for the efficient and effective management and control of its people and resources to meet the needs of its users. Upper management in the ...

ITIL is about creating IT operations from a services perspective: Meeting and anticipating customer needs is the goal, not just exacting a technology function. Service-oriented architecture (SOA) is ...

Transforming sluggish, manual processes using digital tools and technologies is a key goal for just about every private enterprise and public sector agency across Australia. Organisations that can ...