Queenie Wong was a senior writer for CNET News, focusing on social media companies including Facebook's parent company Meta, Twitter and TikTok. Before joining CNET, she worked for The Mercury News in ...

Facebook Home is due out today and will likely arrive soon, but the standalone Messenger app update is already here, and it brings Chat Heads support to most Android devices, regardless of whether or ...

Sarah Mitroff has worn many hats at CNET, including Senior Mobile Editor and Managing Editor of Health and Wellness. Currently, she is a freelance editor. Throughout her career, she's written about ...

Facebook Messenger is about to get smarter. Much smarter. The five-year-old messaging platform, which reports 1 billion monthly active users, announced on Thursday that it is rolling out its ...

M won’t be the only artificial intelligence on Facebook Messenger. Facebook has given some developers access to an unannounced Chat SDK that allows them to build interactive experiences and “bots” in ...

SAN FRANCISCO — KLM Royal Dutch Airlines passengers will soon be able to check in, get flight updates, make travel changes and talk to customer service reps straight from Facebook's Messenger chat app ...

SAN FRANCISCO — You already chat with friends on Facebook Messenger. Now Messenger wants you to chat with businesses and get updates from them, too. That's the future Facebook pitched Tuesday at f8, ...

Facebook Messenger has had video chat capabilities for a couple of years now, and last December, it finally added group chat capabilities. Today, the company is unveiling even more features to ...

Facebook has updated Messenger with more business chat features. The social networking giant said Messenger 2.3 will bring deeper engagement between businesses and customers via improved customization ...

Posts from this topic will be added to your daily email digest and your homepage feed. is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a ...

is a Senior Producer on Decoder. Previously, he reported on the technology and gaming industries for more than a decade. Facebook announced a wider availability of its new Customer Chat service today, ...