The Social Security Administration's new AI-powered phone bot is coming, whether you're ready for it or not -- and apparently whether it's ready or not, too. The system has been struggling to handle ...

The technology has begun responding to 10 types of low-risk, non-emergency calls, including information requests, for Emporia ...

People either enjoy or don’t like calling their grandma if she tends to ramble, but there’s one situation in which a long-winded elderly lady is certainly useful: fooling scammers. UK mobile network ...

I called Social Security's new phone system multiple times to figure out a way around how frustrating it can be. Blake has over a decade of experience writing for the web, with a focus on mobile ...