Zappos is taking a step out of the box to offer aid amid the coronavirus crisis. The company, known for its friendly staff, has launched its new Customer Service Anything Hotline to help people find ...

Zappos is reallocating resources to provide a public service during the coronavirus crisis. The footwear e-tailer has launched what it’s calling a “Customer Service Anything Hotline” that people can ...

In the context of Zappos, a company whose stated purpose is “To Live and Deliver WOW,” “wow” is typically delivered over the phone, the humble vessel that Zappos considers to be its most important ...

Aaron Magness has worked in Business Development in retail for 10 years. His career has taken him through sales, operations and all the grunt work it takes to make his team successful. He joined ...

Forbes contributors publish independent expert analyses and insights. I'm a customer experience consultant and customer service trainer. Facebook Messenger, Amazon Echo’s Alexa, Apple’s Siri, and ...

— -- Zappos, the Amazon-owned shoe and apparel retailer, said late Sunday that more than 24 million of its customer accounts had been compromised. Hackers were able to access Zappos customer's ...

SAN FRANCISCO -- Our top priority is not customer service but rather company culture, said Zappos CEO Tony Hsieh during the afternoon keynote at BoxWorks 2011 on Wednesday afternoon. If we're serious ...

PORTLAND, Ore. (AP) — Online shoe seller Zappos.com says a hacker may have accessed the personal information of up to 24 million customers. Customers' credit card and payment information was not ...