Salesforce.com is well known for its interest in pursuing and promoting social and mobile platforms, and now it is continuing along those lines with the debut of Desk.com. Touted as "revolutionizing ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Salesforce.com today unveiled Desk.com, a new help desk platform with a focus on "a social and mobile world." The company said that Desk.com "enables businesses to deliver personal customer service by ...

SAN FRANCISCO--(BUSINESS WIRE)--Envoy, an integrated workplace platform that connects people, spaces, and data, today announced the launch of Virtual Front Desk (VFD) Mobile, an innovative solution ...

Jessica is a passionate content strategist and team leader across the CNET family of brands. She leads a number of teams, including commerce, performance optimization and the copy desk. Her CNET ...

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

The enterprise software giant is adding a help desk application designed to give HR managers more visibility into the workforce and employees a more user friendly portal for accessing HR resources.

For years, businesses ranging from security firms, shopping centre management to cleaning services had a major problem – how to efficiently manage the ‘people’ component of services and incidents ...

Phil Goldstein is a former web editor of the CDW family of tech magazines and a veteran technology journalist. He lives in Washington, D.C., with his wife and their animals: a dog named Brenna, and ...