Breaking silos is as much about culture as it is about systems. Leaders need to foster collaboration and give teams tools ...

Empowering Federal Agencies with the FedRAMP-Authorized Genesys Cloud Platform to Elevate Citizen Experience through AI-Driven, Secure Cloud Communications ...

The transition from brick-and-mortar retail to digital ecommerce has generated a deluge of online customer engagement for ...

Deloitte's 2026 Manufacturing Industry Outlook identifies five critical trends that will shape the sector's trajectory during ...

The partnership reflects both organizations’ commitment to responsible innovation and the use of applied intelligence ...

Presight has been building a portfolio of partnerships in the financial sector as the UAE advances its Financial ...

In today’s digital landscape, technology plays a pivotal role in shaping the relationship between a business and its ...

Schnucks Markets Inc. is using the Domo AI and Data Products platform to revolutionize its approach to grocery retail data ...

CRM systems equipped with analytics help companies organize, study, and interpret customer data to understand patterns and ...

This list recognizes the retail leaders steering India’s Global Capability Centers, driving digital transformation, ...

A recent Kapture CX survey shows 99% of customer experience leaders are engaging with AI, though only 7% have scaled it ...

Today's businesses understand that customer conversations aren’t just functions of day-to-day operations; they're a wealth of information to be mined. Every cus ...