This article originally appeared in the April 2023 issue of Security Business magazine. When sharing, don’t forget to mention Security Business magazine on LinkedIn and @SecBusinessMag on Twitter. The ...

Social Security has struggled with customer service for years. Declining staffing and funding have seen the Social Security Administration leaving Wyomingites in the lurch, dealing with long wait ...

As someone who has spent years navigating the world of cybersecurity, I’ve learned that customer-facing security deserves just as much attention as enterprise security, if not more. Businesses often ...

The Social Security Administration’s staffing and customer service issues have been mounting, and budget disputes in Congress could make them worse. By Mark Miller Few government agencies touch the ...

For some attackers who are skipping the encryption — and solely pressuring victims to pay over stolen data — the goal is actually to minimize disruption, experts told CRN. While traditional ransomware ...

Although enterprises claim to emphasize customer experience in today’s digital business landscape, many fail to address a downright essential aspect: customer experience security. Yes, security should ...

Research from POPX reveals widespread channel adoption of artificial intelligence (AI) to improve operations and security.

In August of 2004, I left the Baltimore City Police Department and entered the wondrous and often mysterious world of healthcare. The University of Maryland Medical Center is a 2-million-square-foot, ...