How do you define success in business? “Revenue” will factor into the definition somewhere. But a larger question looms — ...

Shattered rear windows are not limited to the 2023 Honda HR-V . Reports keep coming even though the problem has been known ...

Trust and financial services consumers. Today's consumers are evolving, and their expectations of financial services ...

Melbourne-based appliance distributor Residentia Group—currently promoting beer collaborations rather than addressing growing concerns about the quality of its products—appears to be facing a ...

IndiGo CEO Pieter Elbers has shared a detailed message with employees as the airline works to recover from major disruptions in its operations on Sunday. In his statement, Elbers said he was speaking ...

Effective strategies matter: From building relationships on shared values to empowering customer service teams, offering omnichannel support, personalizing communications, and rewarding loyalty can ...

General sales and service agents (GSSAs) have long been a cornerstone of the airfreight industry, bridging the gap between ...

Founder and director of DSW Optical, David Whittle, on working with independent practices, sustainability, and growth ...

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

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Shopify reports that businesses increasingly use AI to boost efficiency, personalize products, and enhance customer service ...

In a business, do you want to make your workers more productive, or do you want to replace them with something more ...