Right now, top brands like Ugg, Sorel, Columbia, and more have marked down their best boots up to 52 percent off, so you can keep your feet warm and dry while preserving your funds for gifts for ...

Nike's popular Dri-Fit tees are marked down to their lowest price in 30 days, and you'll want to jump on this deal while it's ...

If winter typically brings you added back pain, we may have figured out a potential explanation. Your coat could be the ...

For decades, customer service was treated as a cost to be minimized — a department that existed to fix problems rather than fuel progress. But in today’s connected economy, every customer interaction ...

Whether you’re looking to step up your running shoe game this summer or invest in an outdoor-friendly pair to see your favorite sites on foot, there’s no shortage of shoe options on the market. Making ...

Zappos.com is more than an electronic shoe store. It is a supportive community that happens to put you in a pair of great-looking shoes. In building what is now a top online retailer, founder Tony ...

Today more than ever, customer service really matters. Technology is starting to replace many conventional human interactions, but is that a good thing? We all know robot customer service reps fall ...

These short and wildly effective customer service improvement steps will set you well on your way toward becoming “the Ritz-Carlton of Industry X” or “the Zappos of Industry Y.” Opinions expressed by ...

Whole Foods Market stores nationwide will now accept label free, box free returns of Zappos.com orders. Shoppers can begin the return process in their Zappos account to find out if their order ...

In every MBA program, starry-eyed students are likely talking about Nordstrom as the lodestar for customer service. There’s no end to the case studies and lore about bronze statues of returned car ...

Scott Schaefer, the acting CEO of Zappos.com, has taken the position permanently, company officials announced Wednesday. His official appointment is effective immediately. Schaefer, who has ...

Good customer service comes with many benefits, such as increasing loyalty and growing profits. Learn how to implement good customer service at your company. It's an all-too-familiar scenario. You ...